Emergency: 24/7/365
Phone: 505.416.5840
Address: 2001 Vivigen Way, Santa Fe, NM 87505

24/7 Emergency and Critical Care Services

When your pet has a medical emergency, it’s vital to know where to turn.

Mosaic Animal is here for you, 24 hours a day, every day of the year. Our highly trained emergency and critical care veterinarians are on-site for walk-in emergencies and to provide care for hospitalized patients around the clock, supported by a team of dedicated veterinary technicians, veterinary assistants, and compassionate client experience representatives. Here, your pet is never alone.

And please know that no appointment is ever necessary in an emergency.

The Emergency and Critical Care Services We Offer

Mosaic Animal offers a comprehensive array of diagnostic and treatment services, giving your pet the best care when it’s needed most, day or night. The lifesaving resources we provide include:

  • Veterinary specialists – a veterinarian who is board-certified in emergency and critical care, and a certified veterinary technician with a VTS, a specialist in E/CC
  • Veterinarians in the building around the clock
  • High-level intensive care unit (ICU) for critically ill pets, including advanced monitoring, wireless telemetry, pain management, IV therapy, and nutritional support
  • Continuous oxygen therapy and nebulization treatments using specialized enclosures that provide the proper level of oxygen, temperature, and humidity
  • Expert surgical and anesthesia services are provided in our three state-of-the-art operating suites with a dedicated recovery ward
  • Transfusion therapy with blood products from our own blood bank, ensuring availability at all times
  • Diagnostic imaging including digital radiography (x-rays), ultrasound, and telemedicine radiology consults
  • In-house laboratory for fast, accurate diagnostic testing
  • Telemedicine consultations with board-certified specialists in internal medicine, cardiology, and radiology
  • Isolation wards for patients with infectious diseases
  • In-house pharmacy so pet parents can fill prescriptions quickly and conveniently
  • CASCO patient enclosures rather than cold, noisy cages. Our patient enclosures are significantly quieter, more comfortable, and cleaner compared to stainless steel cages. Made from tempered glass and featuring state of the art technology, these modern suites create a warm and quiet environment that decrease patient stress and help to improve and speed recovery.
  • Dedicated patient kitchen ensures our patients get the nutrition they need to help them heal

When is it an Emergency?

If you’re uncertain about whether your pet needs emergency care, simply call us at 505-416-5840 at any time, night or day. Our experienced staff will help determine if it makes sense to bring your pet to Mosaic Animal for emergency care, or if it’s safe to wait until your primary care veterinarian is available.

In general, though, it’s smart to seek emergency care right away in these situations: 

  • Allergic reactions
  • Bleeding that does not stop within 5 minutes
  • Breathing difficulty (blue mucus membranes or tongue, increased respiratory rate and effort) or choking
  • Collapse or inability to stand or walk
  • End-of-life care
  • Heatstroke: heavy panting, weakness, fever, collapse
  • Inability to urinate: straining (especially in cats), no urine produced, blood in the urine 
  • Ingestion of any toxins, including but not limited to prescription, over-the-counter or illegal drugs, chocolate, rodenticides (D-con), grapes or raisins, nicotine, artificial sweeteners, and household cleaners. (Please call poison control and bring the container with you, if possible) 
  • Loss of balance or consciousness, convulsions, or seizure activity.
  • Reproductive emergencies: infection of the uterus, dystocia, difficult births
  • Snake envenomation
  • Swollen or distended abdomen (bloat).
  • Trauma: hit by a car, falling from a height or blunt force trauma, bite wounds, lacerations, gunshot wounds
  • Vomiting or diarrhea with blood

What to Expect During an ER Visit​

If possible, please complete the form below prior to your arrival:

New Patient Form

When you arrive at our hospital, your pet will undergo triage by our team. Triage is an initial assessment to determine how urgently your pet needs treatment. Please understand that pets with less-severe health issues will be seen after those with more urgent needs and wait times may be longer.

After triage is completed, the emergency veterinarian will examine your pet, discuss an individualized plan for their care and treatment, and we’ll provide a cost estimate. 

For your convenience, we offer a range of payment options for emergency care.

Learn More Here

Our client areas and rooms were designed with you in mind. Comfortable seating, charging stations for your devices, office space for doing work, coffee, popcorn, and even a client lounge to relax in while we care for your pet.

Ensuring a Fear-Free Hospital Visit

We understand that an emergency visit is stressful for you and your pet. That’s why Mosaic Animal has chosen to partner with Fear Free to receive dedicated training and facility certification as the state’s ONLY fear free emergency and specialty hospital.

Fear Free is a new concept in veterinary medicine that aims to reduce fear, anxiety, and stress associated with a visit to the veterinary hospital. It requires active communication between the pet owner and the veterinary team, and the reward is a better experience and less stress for all involved—especially your pet.

Take comfort in knowing that we also embrace the Zero Pain Philosophy, affirming our commitment to all forms of comfort for our patients.

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Hours

  • Open 24/7/365
Donate to the Mosaic SAVES Fund to help support pets in need
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